Memory Trust
Our promise about your memories
Places & Stories is built to hold your memories for the long run. Here's how we keep that fair as we grow.
Your memories are never held hostage
If a storage subscription ends or you decide not to accept new pricing, your photos, videos and stories stay safe and viewable. We do not delete personal memories just because a subscription expires. New uploads may pause until you free up space or choose a plan.
Download everything, anytime
From your account you can download your original photos and videos, at the quality you uploaded them, along with your stories, places and dates. This is always free.
At least 60 days notice
If storage prices ever need to change, we'll tell you at least 60 days ahead (or longer where the law requires), by email and in the app. You can accept, switch plans, or download your memories before anything changes.
Your current price, for a while
When plans change, existing subscribers keep their current price for a period before any new price applies. We'll always tell you exactly when.
Priced to cover costs, not to squeeze
Storage plans are priced to cover what it costs us to store, back up and stream your memories, with enough left over to keep Places & Stories running for the long term.
Honest about limits
We don't promise unlimited storage or prices fixed forever. Costs change, and we'd rather be upfront than make promises we can't keep.
The social side stays free
Browsing, following, liking, commenting, scanning and claiming pins stay free, even if paid storage pricing changes.
Your files keep their quality
If we ever move to a different storage provider, your originals move with checks to make sure every file arrives complete and unchanged.