Shipping & Returns
Last updated November 2026
Processing
Orders are packed and shipped within 2–4 business days.
Delivery
We currently ship within the United States. Standard delivery usually takes 3–7 business days after your order ships. You'll get an email when your order is on its way.
Shipping costs
Shipping is calculated at checkout based on how many boxes you order.
Returns
Unopened boxes can be returned within 30 days of delivery for a full refund of the product price. Contact us to start a return.
Damaged or missing items
If something arrives damaged or a pin doesn't work, tell us within 30 days and we'll replace it free.
Activated pins
Once a pin has been claimed and has memories attached it can't be returned, but your memories stay yours.